Product Release Frequently Asked Questions
Below is a list of frequently asked questions regarding Logi product releases:
- How long are releases supported?
Logi Support accepts Support Cases for all versions of the last two major releases (for example, all v12 and v11 releases are currently supported, but v10 and earlier are not). Support Plan customers using unsupported releases will be assisted but, if the root cause of their issue is a bug in our product, they'll be advised to upgrade to a supported release. Service Packs are released for 18 months after the initial product release, unless separately contracted differently.
- Does the next release include all of the preceding Service Packs?
Yes, all the Service Packs released since the last product release are "rolled-up" into the next release.
- Does the next release include all the preceding enhancements?
Yes, the next release includes all of the latest enhancements.
If you have questions about a release, contact CustomerService@LogiAnalytics.com.