Troubleshooting Updated February 23, 2023 14:36 Troubleshooting Exporting Charts and other visualizations are not rendered in exports Exporting not working in Azure environments Exporting to PDF not working on server hosting Izenda API v3.x HTTP 405 Method Not Allowed SSL and HTTPS Application throws errors when SSL is used When using TLS v1.2 Certificates Logging Log files are not being created Common Error Log Messages General Your user ID is inactive. (Integrated Mode Only) Reports And/Or Dashboards Not Visible After Upgrading Cannot Load Repository Serialization Loop Reference Handling Scheduling Scheduled items are not being sent on time Duplicate scheduled items are being sent Related articles Izenda 6 Documentation Installation Guide HTTP Exporting Upgrade Guide