Installation and Setup Issues
The following issues should be considered if you have problems installing or upgrading your Logi products:
- The installation behaves strangely
When installing Logi Analytics products, you must be logged into your computer as an Administrator or use the "Run As Administrator" option when executing the installation file. Otherwise, files and folders may not be installed correctly. If the product was installed using a non-administrative account, login as an Administrator, re-run the Logi installation file (right-click then "Run As Administrator") and uninstall your Logi product, and then reinstall it using the same technique.
- Application can't be found on the web server
Within Logi Studio, "registering" a Logi application on the web server creates a "web application" or "virtual directory". Some user accounts may not have the appropriate permissions to do this. That may be the case if you attempt to register your application and nothing happens at the server. There are two alternate ways you can register your application and both require that you login to the web server: 1) launch the Logi Server Manager tool on the server and then use the "Add an Application" button to register it; or 2) launch the web server's management application and manually create a new virtual directory for your application.
- Error: "You are not authorized to view this page"
If you receive this error while browsing a report application, make sure "Default.aspx" appears in the list of default documents in the virtual directory for your application. Also ensure that file system permissions are configured properly.
- Can't run Logi applications on my development computer
Your Logi applications must be registered with the web server and (Windows app) .NET 4.x, or the (Java app) Oracle JDK or OpenJDK 8, 11, 12, 13, 14 must be installed to run reports locally. Use the Server Manager tool or run the registration wizard. Ensure that localhost is specified as the server name.
Oracle has changed its Java usage policies -see Java Usage Policy for important information.
- Applications won't run on my Apache-Tomcat server
Logi applications can be built to use either .NET or Java runtime libraries; be sure that you have used the correct version for your server OS. On a Windows platform, .NET applications are intended to run on a web server that supports ASP.NET extensions so, generally, you must use Microsoft's Internet Information Server (IIS) or Cassini web server. On both Windows and Linux/UNIX platforms, Logi Java applications can be used with a variety of Java-based web servers; see System Requirements - Logi Info for more information. Logi Java applications will not run on Apache by itself; the Tomcat container is needed to run required servlets.
- How do I upgrade Logi applications?
You must install the new version of Logi Info, which will not overwrite any files you've edited, by running its installation program. Then, you must also change the version of each of Logi Info application you've created, using tools found in Logi Studio. When you open an application in Logi Studio, you will find a Change Version link in its Application tab that allows you to upgrade the current application. To upgrade multiple applications simultaneously, use a utility called Logi Server Manager (see the Studio Tools menu). For more information about upgrading products and changing versions see Logi Product Upgrades.