Product Life Cycle Expiration
All Logi Analytics products have a life cycle. The life cycle begins when a product is released and ends when Logi Analytics no longer provides maintenance releases, updates, or technical support. This topic describes our life cycle policy, and what you can do if your product is no longer supported.
Logi Support accepts Support Cases for all versions of the last two major releases (for example, all Logi Info v12 and v11 releases are currently supported, but v10 and earlier are not).
If you are using products or versions whose life cycle has ended, you should discuss your needs with the Logi Sales Team. If you have questions about your software version, contact CustomerService@LogiAnalytics.com.
Life cycle management allows us to focus on current and future versions of our products, to manage our resources to best support our latest and most popular product versions, and to ensure customer satisfaction with our Support staff by seeing that they're well-trained on our latest products and technologies.
Per the Logi Analytics Support Policy, Logi Info v11 has reached End of Life and support for this product will be phased out with the release of Logi Info 14. This End of Life process concludes on 12/31/2021. Please contact Sales or Customer Service for information about upgrades. Thank you.
Support Coverage
If you are one of our Support Plan customers using an unsupported release, we will assist you. But, if the root cause of your issue is a bug in our product, we will advise you to upgrade to a supported release. Service Packs are released for 18 months after the initial product release, unless separately contracted differently. For more information about current product release levels, see Current Releases.
32-bit Products No Longer Available
Hardware manufacturers have started focusing almost exclusively on 64-bit server platform architectures and major OS manufacturers have transitioned their products to 64-bit only versions, making it difficult for us to comprehensively test 32-bit versions of our products against them. As a result, with the advent of Logi Info v12.2, we no longer provide 32-bit versions of our software.