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Error getting a Web request

Carlos GG
  • Edited

Hello, we have a report that connects to Checkbox to retrieve survey responses. It worked in Logi Studio 12.6, but when we upgraded to Logi Studio 12.8, it doesn't work. It says:

Message:

Error getting a Web request

Then in the Inner Error section:

The underlying connection was closed: An unexpected error occurred on a send.

Authentication failed because the remote party has closed the transport stream.

How could I troubleshoot the error?

Incidentally, this Logi demo dashboard

https://www.logianalytics.com/visual-gallery/control-the-user-experience/

seems to have a similar issue, in the Risk Manager section, the charts don't show, and when you click one of them it says:

Error getting a Web request

Thank you.

 

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Comments

4 comments

Date Votes
  • Blake
    • Logi Forum Guru
    • Logi Info Ninja

    This seems familiar.  My guess is it has something to do with TLS.  Are you running on IIS?  I remember when writing some .NET code I had to add something like ServicePointManager.SecurityProtocol at the beginning of my code.  I'm not sure how this works in Logi, but I'd start with looking at IIS TLS settings.

    1
  • Blake
    • Logi Forum Guru
    • Logi Info Ninja
    • Edited

    I'm starting to remember more about an error I had about an API, but the error was slightly different.  Basically, there were some registry changes (ick) for TLS.  I'd look to Logi for specific instructions.  Something like this looks really familiar.

     

    https://www.tbs-certificates.co.uk/FAQ/en/iis75_tls12.html

     

    1
  • Carlos GG
    • Edited

    Thank you very much for your help, Blake. I was hoping one of the Logi guys would offer some assistance, especially since one of their demo dashboards appears to have a similar problem. I don't know much about TLS and would be very reluctant to mess with the registry.

    Screen captures of their broken dashboard:

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  • Joey Gilbert

    Hello Carlos,

    Thank you for pointing out the issue with the visual gallery.  While the initial error "Error getting a Web request" was the same, we were receiving a different error in the details:

    "The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel."

    "The remote certificate is invalid according to the validation procedure."

    The visual gallery application issue above was resolved by updating a link that returns data, from http to https. 

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