Preparing for a Webex Meeting

The Support Engineer may decide that a Webex meeting is the best way to see what's happening with your application. Cisco Webex is an online meeting and screen sharing service that allows you and the engineer to collaborate privately to diagnose and resolve issues. A number of computer configurations for sound and video are supported.

You can have multiple developers join the Webex meeting, but one of your Support POCs must be a participant.

To prepare for your Webex meeting:

• Make a backup of your application before the meeting, so that you can restore definitions, etc. after the meeting, if necessary.
• Start Logi Studio using the Run As Administrator option (right-click Studio icon).
• Be aware that, if Logi Studio is on a machine that you use Remote Desktop to access, during a Webex meeting the Support Engineer may be able to see Studio on that machine but may not be able to interact with it. You'll have to manipulate Studio, which will slow the diagnostic process down.
• Be ready to demonstrate the application issue.

The Support Engineer will set up the Webex meeting and enter the details in a Case comment:

The Case comment will contain information similar to that shown above. Use the provided link to browse to the Webex site and then enter the Meeting number shown to access the meeting.

If you discover that you can't attend the meeting at the scheduled time, please enter a Case comment to let the Support Engineer know.

Cisco provides this online help for Joining a Webex Meeting, Connecting to Audio, and General Help.