Troubleshooting Updated December 10, 2021 01:49 TroubleshootingExportingCharts and other visualizations are not rendered in exportsExporting not working in Azure environmentsExporting to PDF not working on server hosting Izenda API v3.xHTTP405 Method Not AllowedSSL and HTTPSApplication throws errors when SSL is usedWhen using TLS v1.2 CertificatesLoggingLog files are not being createdCommon Error Log MessagesGeneralYour user ID is inactive. (Integrated Mode Only)Reports And/Or Dashboards Not Visible After UpgradingCannot Load RepositorySerializationLoop Reference HandlingSchedulingScheduled items are not being sent on timeDuplicate scheduled items are being sent Related articles Exporting