64Bit Server Engine not Available to Deploy

Campbell Fuller

• June 10, 2022 04:44

Good Day,

Not sure what has changed or happened but I have always used the 64 bit version on both my laptop and the production server. I recently got a new laptop and reinstalled both the v12 and v14 versions of Logi. If I open Studio it says it's the 64 bit version but when deploying and if I want to deploy the server engine it only shows the 32 bit version (Which I haven't even installed!!)

Any clues whatsoever?

To be honest I am getting a little frustrated with the move to Insight. Tried logging a support call but that is a fruitless exercise - you have to enter your Asset  from a dropdown and there's nothing to select!!! So you can't log the ticket. Plus, I can go to my license manager and reallocated licenses or generate new but suddenly don't have access to download products! Extremely frustrating and annoying.

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  Johnny Stevens

  • Logi Info Ninja
  • Logi Forum Guru
  • June 10, 2022 14:04

  Hey Campbell Fuller

  These are all definitely issues that need to go to Logi Support; there is nothing that the User Forum can do except to validate your frustration :(

  I would recommend that you send an email out to all of your known contacts at Logi and include support@insightsoftware.com which should automatically open a ticket.

  Regards,
  Johnny

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